Wireless connectivity for the campus community was interrupted because of a router malfunction last week.

A router failure caused Chico State’s wireless Internet to stop working across campus from Nov. 6 through Nov. 7, said Scott Claverie, Chico State’s director of computing and communications services. After the system was repaired Wednesday, Information Technology Support Services continued to receive calls from people unable to log into the network.

The router, which controls the wireless access and authentication for people who use the network, suddenly malfunctioned Tuesday evening, Claverie said. The failure most heavily affected those who live in on-campus dormitories and people who live in University Village, as well as anyone else using the wireless Internet at that time.

While the university has restored connectivity, there were still some users without service as late as Nov. 8, Claverie said.

Although students campus-wide now have access to the Wi-Fi, the malfunctioning router has not yet been fixed or replaced, said Brooke Banks, Chico State’s director of information-technology planning and projects.

The wireless network was still active when the router failed, but its ability to handle the normal load of about 7,000 devices dropped by half until the problem was identified, Calverie said.

Brooke Banks, director of user support services at Information Technology Support Services, estimates the department has received 50 phone calls and visits from people affected by the failure.

Failures of this kind are very uncommon at Chico State, Claverie said.

“Fortunately, our wired and wireless network on campus is extremely resilient, robust and reliable,” he said. “In my tenure managing the network operations on campus, we haven’t felt anything this large since I’ve been here.”

Enrique Raymundo can be reached at [email protected] or @eraymundocv on Twitter.